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Escalation Matrix for Investor Grievances
Details of Contact Person Address Contact Number Email ID Working Hours
Customer Care Ms. Sakshi Plot No. 2,
Zamrudpur Community Centre, Kailash Colony Extension,
New Delhi 110048		 1800-123-1212
011 45494549		 wecare[at]adventz[dot]zuarimoney[dot]com 10:00 AM to 01:00 PM
02:30 PM to 17:30 PM
Head of Customer Care Mr. Naresh Sahni
(Related to Broking Activities)		 Plot No. 2,
Zamrudpur Community Centre, Kailash Colony Extension,
New Delhi 110048		 011 46474000
Extn. 322		 grievance[at]adventz[dot]zuarimoney[dot]com 10:00 AM to 01:00 PM
02:30 PM to 17:30 PM
Head of Customer Care Mr. Abhishek Sharma
(Related to Depositories Activities)		 Plot No. 2,
Zamrudpur Community Centre, Kailash Colony Extension,
New Delhi 110048		 011 46474000
Extn. 222		 grievance[at]adventz[dot]zuarimoney[dot]com 10:00 AM to 01:00 PM
02:30 PM to 17:30 PM
Compliance Officer Mr. Krishan Kant Plot No. 2,
Zamrudpur Community Centre, Kailash Colony Extension,
New Delhi 110048		 011 46474000
Extn. 200		 complianceofficer[at]adventz[dot]zuarimoney[dot]com 10:00 AM to 01:00 PM
02:30 PM to 17:30 PM
CEO Mr. Ranjan Kumar
(Director)		 Plot No. 2,
Zamrudpur Community Centre, Kailash Colony Extension,
New Delhi 110048		 011 46474000 zfl[at]adventz[dot]zuarimoney[dot]com 10:00 AM to 01:00 PM
02:30 PM to 17:30 PM

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Please quote complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal
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Zuari Finserv Limited :- MEMBER-NSE & BSE Cash, F&O & Currency - INZ000162134 | RTA - INR000003902 SEBI Registration for NSDL & CDSL: IN-DP-366-2018 | MCX-DP: IR/MCX/DP/CORP/0090 | NCDEX-DP: IR/NCDEX/DP/CORP/0088 | AMFI Registration No.: ARN135280 | CIN : U45400GA2013PLC007383 | Zuari Insurance Brokers Limited: - Direct Insurance Brokers License No- 318 | CIN : U66010GA2003PLC003185

ATTENTION INVESTORS : Dear Customer;

  • 1. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020. Rs.10/- (GST applicable) will be charged for each margin pledge creation and closure/invocation instructions.

  • 2. Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge and for entire off market transfer instructions. Stamp duty will be applicable on entire off-market transfers instructions involving consideration including pledge invocations.

  • 3. Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month.

  • 4. Pay minimum 20% upfront margin of the transaction value to trade in cash market segment.

  • 5. Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020 and other guidelines issued from time to time in this regard.

  • 6. All investors are requested to take note that 6 KYC attributes i.e. Name, PAN, Mobile Number, Email Id, Income Range and Complete Address with pin code have been made mandatory. After July 1, 2022 all the non-compliant demat accounts are suspended for debit and trading accounts are suspended for transaction further. The demat account shall be unfreezed once the investor submits the deficient KYC details to us. Investors are requested to ensure that both the trading and demat accounts are compliant with respective to the KYC requirement.

ISSUED IN THE INTEREST OF INVESTORS:

  • 1. Prevent Unauthorized Transactions in your demat/trading account --> Update your Mobile Number/email ID with your stock broker/Depository Participant. Receive information of your transactions directly from Exchanges on your mobile/email at the end of day and alerts on your registered mobile for all debits and other important transactions in your demat account directly from NSDL/CDSL on the same day. - Issued in the interest of investors.

  • 2. KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.

  • 3. No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.

  • Caution: We are not in the business of giving any loans. We do not do any funds based activity. We also do not accept any deposits from public or any other entities. We are only in the business of brokeage in shares and commodities, depository participant, mutual fund distributor and Registrar and Share Transfer Agent.